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Call 02 8310 4745

Frequently Asked Questions

What should I do if there is a problem?

Our lines are operated by qualified customer support agents. Do not hesitate to call us and raise your concerns. Your case will be dealt with utmost care and any issues that you might have, will be resolved to the best of our abilities.

I can’t be at home for the service. Is that OK?

Yes, it is. You can have someone to open the door for us or leave the key at a designated place.

Will you charge extra for work, completed on Saturday?

We do not have additional fees for evening, weekend and public holiday bookings.

Can I have a partial or a full refund in case the service is not up to my expectations?

In order to claim a refund, our company must, first, be allowed to provide a re-clean. Then, after evaluation and taking into consideration other conditions that may apply, a refund may be granted.

For further assistance or should you have any other questions and concerns, which are not mentioned above, please, do not hesitate to contact us!