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Your Sydney cleaning company - making a difference in your home since 2012.

Terms and Conditions

NOTE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY APPOINTING A SERVICE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE.

Pricing

Access

Payment

Payment is to be made by card/bank transfer at the time of booking of the Service, unless different payment method is confirmed. The customer is obligated to make the payment at the time of booking.

To hold a slot for the Service, a payment must be made, regardless of the confirmed payment method.

If a bank transfer payment has been agreed, this has to be completed no later than 24 hours after the booking. We reserve the right to cancel an appointment if no payment has been received. All card payments are subject to 2% transaction fee.

Your card may be charged for the full price of the Service immediately upon booking or at any time before the Service begins. All card payments for regular cleaning services are subject to the same conditions. We reserve the right to cancel a booking if the Service is not secured.

Cancellations

CHANGES TO BOOKINGS

CANCELLATION

NO SHOW/DELAY/INABILITY TO PROVIDE A SERVICE

CHANGES AT THE TIME OF THE SERVICE

EARLY CHANGES

Claims

Regular Domestic Cleaning Service

Payments are to be made by card/bank transfer at time of booking of the service. If an agreed account is used for payments, the customer’s name, address and postcode of the property should appear in the reference field. If a meeting with the cleaner in advance is required by the customer, this would be done on the same day as the service to avoid charging extra travelling costs.
The provision of detergents and equipment for our regular cleaning service is optional. If you require chemicals and equipment this is an additional $5 per hour on top of the price.
The service will be conducted on the same day and time each week/fortnight unless we have mutually agreed otherwise.
Please note that due to our restricted time schedule, we are not usually able to reschedule regular appointments.
We require more than 48 hours notice of any postponement or cancellation, failure to do so will result in a $50 (or 50% of the price of the service, whichever is lower) cancellation fee.
We have a minimum of 2 hours service per regular appointment as well as a minimum of 2 services to be provided. Cancelling after the first service (even with 48 hours notice) will result in a cancellation fee equal to 100% of the price of the service.
It is the customer's responsibility to allow access to the property at the appointed day/time.

Special Offer Conditions