NOTE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY APPOINTING A SERVICE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE.
Payment is to be made by card/bank transfer at the time of booking of the Service, unless different payment method is confirmed. The customer is obligated to make the payment at the time of booking.
To hold a slot for the Service, a payment must be made, regardless of the confirmed payment method.
If a bank transfer payment has been agreed, this has to be completed no later than 24 hours after the booking. We reserve the right to cancel an appointment if no payment has been received. All card payments are subject to 2% transaction fee.
Your card may be charged for the full price of the Service immediately upon booking or at any time before the Service begins. All card payments for regular cleaning services are subject to the same conditions. We reserve the right to cancel a booking if the Service is not secured.
CHANGES TO BOOKINGS
CANCELLATION
Cancellation Charge: a charge applied for cancellation of a booking for service(s). The
Cancellation Charge shall be calculated as follows:
(i) for Regular Cleaning services, which were booked more than 48 hours before the
appointment time of the service, if the service is cancelled by the client by a notice
submitted less than 48 hours before the time the service was scheduled to be
provided, the Cancellation Charge shall be in the amount of $50.00 /fifty Australian
Dollars/;
(ii) for all Regular Cleaning services, which benefit from a voucher and/or discount
and which were described to become non-cancellable, non-refundable, or subject to
full price Cancellation or Rescheduling Charges, the Cancellation Charge shall be in
the amount of $50.00 /fifty Australian Dollars/;
(iii) for all cleaning, maintenance, builders, repair and all other services (excluding
Regular Cleaning services), which were booked more than 48 hours before the
appointment time of the service, if the service is cancelled by the client by a notice
submitted less than 48 hours before the time the service was scheduled to be
provided, the Cancellation Charge shall be a sum equivalent to 100% of the price of
the service; and
(iv) for all cleaning, maintenance, builders, repair and all other services (excluding
Regular Cleaning services), which benefit from a voucher and/or discount and which
were described to become non-cancellable, non-refundable, or subject to full price
Cancellation or Rescheduling Charges, the Cancellation Charge shall be a sum
equivalent to 100% of the price of the service.
Rescheduling Charge: a charge applied for a change of the time of appointment(s) with
less than 48 hours’ notice. The Rescheduling Charge shall be calculated as follows:
(i) for Regular Cleaning services, which were booked more than 48 hours before the
appointment time of the service, if the time of the service is changed by the client by
a notice submitted less than 48 hours before the time the service was scheduled to
be provided, The Rescheduling Charge shall be in the amount of $25.00 /twenty-five
Australian Dollars/;
(ii) for all Regular Cleaning services, which benefit from a voucher and/or discount
and which were described to become non-cancellable, non-refundable, or subject to
full price Cancellation or Rescheduling Charges, the Rescheduling Charge shall be
in the amount of $25.00 /twenty-five Australian Dollars/;
(iii)for all cleaning, maintenance, builders, repair and all other services (excluding
Regular Cleaning services), which were booked more than 48 hours before the
appointment time of the service, if the time of the service is changed by the client by
a notice submitted less than 48 hours before the time the service was scheduled to
be provided, the Rescheduling Charge shall be a sum equivalent to 50% of the price
of the service; and
(iv) for all cleaning, maintenance, builders, repair and all other services (excluding
Regular Cleaning services), which benefit from a voucher and/or discount and which
were described to become non-cancellable, non-refundable, or subject to full price
Cancellation or Rescheduling Charges, the Rescheduling Charge shall be a sum
equivalent to 50% of the price of the service.
NO SHOW/DELAY/INABILITY TO PROVIDE A SERVICE
CHANGES AT THE TIME OF THE SERVICE
EARLY CHANGES
Payments are to be made by card/bank transfer at time of booking of the service. If an agreed account is used for payments, the customer’s name, address and postcode of the property should appear in the reference field. If a meeting with the cleaner in advance is required by the customer, this would be done on the same day as the service to avoid charging extra travelling costs.
The provision of detergents and equipment for our regular cleaning service is optional. If you require chemicals and equipment this is an additional $5 per hour on top of the price.
The service will be conducted on the same day and time each week/fortnight unless we have mutually agreed otherwise.
Please note that due to our restricted time schedule, we are not usually able to reschedule regular appointments.
We require more than 48 hours notice of any postponement or cancellation, failure to do so will result in a $50 (or 50% of the price of the service, whichever is lower) cancellation fee.
We have a minimum of 2 hours service per regular appointment as well as a minimum of 2 services to be provided. Cancelling after the first service (even with 48 hours notice) will result in a cancellation fee equal to 100% of the price of the service.
It is the customer's responsibility to allow access to the property at the appointed day/time.